COVID-19 Update


We take our role in the Australian community very seriously, especially at this time. As a home moving service, we will ensure your request for essential services and other providers’ products will be placed with our trusted brands.

We understand that this is an uncertain time. So, in order to make you feel safe in your home, our team are in constant conversation with our service providers. As you may be aware, some of our partners are feeling business impacts as a result of COVID-19, meaning that some customers may be experiencing longer than usual fulfilment periods – but rest assured we’ll let you know of any impacts.

Some information for you on our business and how it’s operating:

  • Call Centre & Customer Support Operating Hours

    Our operating hours remain the same at this stage (AEDT):

    • Monday – Friday 8am – 8pm
    • Saturday 9am – 1pm

    Some of our service offerings may change from time to time over the coming weeks due to unforeseen impacts to our service providers’ operations, but our team will be across any changes and will let you know when they speak with you.

    We know this is a very stressful time for some people, so please talk with our call centre and customer support agents – we’re here to help you where we can, and our team are working tirelessly to navigate and manage this situation as seamlessly as possible.

    We remain committed to helping tenants, home buyers, real estate agents and our partners during this high period of stress for the Australian community.

    How to Contact Us

    Please contact us as you normally would:

    • Call 1300 554 323 during business hours
    • Email info@connectnow.com.au for any general enquiries
    • Via Facebook Messenger at m.me/connectnow

    Regards,

    The connectnow team